North Figure · Last updated 28 August 2026
30 days. Email us and we refund you. No argument, no form, no exit interview.
The rest of this page explains how, and the few things it does not cover.
Every one-off product sold on northfigure.com — The Last Month-End, the order bumps and the upsells — carries a 30-day money-back guarantee from the date of purchase.
You do not need to explain yourself. You do not need to prove you tried. If it is not what you wanted, tell us and we will send your money back.
We guarantee that the process works — that if you follow the method with a spreadsheet, you end up holding a working, traceable report, and that every file and lesson described on the sales page is there.
We do not guarantee a business outcome. We cannot promise that your organisation adopts it, that anyone else uses it, that it saves a particular number of hours, or that it changes anything about your job. That depends on your data, your software and your workplace, and none of those are ours to control.
If the product does not do what the sales page said it does, that is exactly what the guarantee is for.
Email [email protected] from the address you bought with, within 30 days, and say you want a refund.
That is the whole process. We do not ask you to fill in a form, complete a percentage of the course, or get on a call.
We process refunds within five working days of receiving your email, usually sooner.
Once we process it, the money goes back to the card you paid with. Your bank then takes its own time — typically 5 to 10 working days — and that part is outside our control.
Access ends when the refund is processed.
If you keep material you downloaded before requesting the refund, the licence in our Terms of Service no longer covers it and you should delete it.
Each product is refunded separately. You can refund one and keep another — if the $27 course was right for you but a $197 upsell was not, ask us to refund just the upsell.
The Traced Library and any other subscription can be cancelled at any time, from your account or by emailing us. There is no notice period, no cancellation call and no retention offer.
When you cancel:
The first payment on a new subscription is covered by the 30-day guarantee like anything else.
The guarantee is offered in good faith. If someone repeatedly buys and refunds, we reserve the right to decline further purchases. This has never been a problem and we do not expect it to be.
If something has gone wrong, email us first. A chargeback costs us a fee and takes months to resolve, and we will almost always have refunded you within a week if you had simply asked.
This guarantee is offered on top of your legal rights and does not replace them.
If you are a UK or EU consumer, you would normally have 14 days to cancel a purchase of digital content. Because we deliver immediately and ask you to confirm that at checkout, that statutory right does not apply once you have access — but our 30-day guarantee is longer and easier to use, so you are better off under it.
Nothing here affects your rights if a product is faulty or not as described.
[email protected] BB Data Services Limited, c/o Aardvark Accounting, 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB, United Kingdom